Policies & Terms

  • Privacy Policy

  • What information is or may be collected from you?

    We may collect the following personally identifiable information about you:

    • name including first and last name
    • alternate email address
    • mobile phone number and contact details
    • ZIP/Postal code
    • opinions of features on our websites.
  • How is this information used?

    We use your email address to send you:

    • Password reminder and registration confirmation
    • Special offers
    • News letters
    • Changes in the service's policy or terms of use
    • Event based communications such as order information, renewal notices, invites, reminders etc.

    Note: We send users, newsletters, promotional emails and updates upon registration.

    We use your Mobile number to send you:

    • Password reminder and Registration confirmation
    • Special feature updates

    We use your personal information to:

    • help us provide personalized features
    • tailor our sites to your interest
    • to get in touch with you in the case of password retrieval and policy changes

    We use contact information internally to:

    • direct our efforts for product improvement
    • contact you as a survey respondent
    • notify you if other concerns or inputs required

    Generally, we use anonymous traffic information to:

    • remind us of who you are in order to deliver to you a better and more personalized service.
    • recognize your access privileges to our Web sites
    • make sure that you don't see the offer several times
    • help diagnose problems with our server
    • administer our Web sites
    • track your session so that we can understand better how people use our sites
  • Information Sharing And disclosure
    • We have your consent to share the information;
    • We need to share your information to provide the product or service you have requested;
    • We need to share the information with certain service partners in order to respond to your comments or to resolve service issues.
    • We respond to requests from any Indian or foreign government, security, defence, revenue, regulatory or other authority, agency or officer;
    • We reserve the right to disclose your personally identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
  • Security
    • We do not sell your personal information to any other person.
    • Privacy Policy is intended to inform the User of Site's policies and practices regarding the collection, use and disclosure of any Personal Information that the User submitted to us through our Website.
    • The Site is committed to protecting the privacy of the Users' personal information. The purpose of this policy is to inform the User of the personal information that he/she provides to the Site when using the Site.
    • This privacy statement applies solely to information collected by the Site. This Privacy Policy is incorporated into and subject to the terms of the Site's Terms of Service and forms part of Terms and Conditions of Use.
    • If the User does not agree to the terms of this Privacy Policy, he/she must discontinue using the services on this Site and terminate the User registration.
    • By using or accessing the Site, the User expressly and impliedly accepts the practices described in this Privacy Policy.
    • This Site only shares User Information with others when it has user's permission or under the types of circumstances described in this Privacy Policy.
    • The security and the Policies are reviewed periodically and enhanced as necessary and only the authorized individuals have access to the information provided by the Users.
    • The Site's provision of a link to any other website or location is for User convenience and does not signify its endorsement of such other website or location or its contents. It has no control over, does not review, and cannot be held responsible for the outside websites or their content. Please be aware that the term of our Privacy Policy does not apply to these outside websites.
    • If there is a change in the privacy policy, it will prominently be posted as a link to those changes on site's homepage so that the users are always aware of what information is being collected, how is it being used it, and under what circumstances, if any, it is disclosed.
  • Terms & Conditions

  • Introduction

    Welcome to the roundneck.in CHAWLA TEXTILES 92 A, Coop industrial Estate, Dada Nagar, Kanpur, (U.P.) India, you are deemed to have accept the terms and condition listed below. All products/services and information displayed on roundneck.in constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. roundneck.in reserves the justify to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of roundneck.in prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

  • Account and Registration Obligation

    "Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. roundneck.in shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided below. If roundneck.in has reason to believe that there is likely to be a breach of security or misuse of the roundneck.in Site, we may require you to change your password or we may suspend your account without any liability to roundneck.in You also agree to: 1. Provide true, accurate, current and complete information about yourself as prompted by T-identi-T Shirts registration form (such information being the "Registration Data") 2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if roundneck.in has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, roundneck.in has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

  • Cancellations by Roundneck

    Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

  • Cancellations by Customer

    In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. The customer agrees not to dispute the decision made by www.roundneck.in and accept www.roundneck.in's decision regarding the cancellation.

  • Credit Card Details

    You agree, understand and confirm that the credit card details provided by you for availing of services on roundneck.in will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to roundneck.in Further the said information will not be utilised and shared by roundneck.in with any of the third parties unless required for fraud verifications or by law, regulation or court order. roundneck.in will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

  • Declined/Fraudlent Transactions

    Roundneck.in reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently.roundneck.in reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

  • Electronic Communication

    When you visit the Site, talk to our customer care or send email(s) to us, you are communicating with us electronically or telephonically. You consent to receive communications from us electronically or telephonically. We can communicate with you by email, telephone, or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically or telephonically satisfy any legal requirement that such communications be in writing.

  • Cancellations

  • Cancellation Policy

    You can cancel an order until it has not been packed in our Warehouse on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

  • Can I modify my shipping address after it has been placed

    Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site

  • How do I cancel my order

    Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel.

  • I just cancelled my order, will I receive my refund

    If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.If payment was made by redeeming PhonePe wallet balance then, refund will be initiated into Phonepe wallet within a day of your order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

  • Returns & Exchange

  • What is Roundneck 30 day Return and Exchange Policy? How does it work?

    Roundneck 30 day returns and exchange policy gives you an option to return or exchange items purchased on Roundneck for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

    • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
    • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs into your PhonePe wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

    During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

  • To return a product to Roundneck, please follow these steps:

    You can return products purchased from Roundneck within 30 days of receiving the product, except for our non-returnable products and high-value products which can only be returned for limited number of days.

    • Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
    • We offer pick-up facility in selected locations basis our courier serviceability.
    • If reverse pick-up option is not available at your location you can self-ship the product to us

    Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

    Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

    We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

    NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
  • How do I place an exchange request on Roundneck?

    If you would like to exchange products purchased from Roundneck, please follow below mentioned steps:

    • You can create exchange for products purchased from Roundneck within 30 days of its delivery under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
    • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
    • Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
    • At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.
  • What is No Questions Asked Returns?

    Once you create a return via App / Desktop as per the returns policy, Roundneck will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

  • Why has my return been put on hold despite No Questions Asked Returns Policy?

    At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

  • What is Instant Refund?

    Upon successful pickup of the return product at your doorstep, Roundneck will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

  • Why have I not received my Refund despite Instant Refunds policy?

    For refunds taken into PhonePe & Bank Account (via IMPS), your refund will reflect in your account within a day once it has been initiated at the doorstep. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

Close
BACK TO TOP
spin the wheel Spinner icon